{
  "__inputs": [
    {
      "name": "DS_ES_- TICKETS BY CREATED_AT",
      "label": "ES - Tickets by created_at",
      "description": "",
      "type": "datasource",
      "pluginId": "elasticsearch",
      "pluginName": "Elasticsearch"
    },
    {
      "name": "DS_ES_- TICKETS BY CLOSED_AT",
      "label": "ES - Tickets by closed_at",
      "description": "",
      "type": "datasource",
      "pluginId": "elasticsearch",
      "pluginName": "Elasticsearch"
    }
  ],
  "__elements": {},
  "__requires": [
    {
      "type": "panel",
      "id": "barchart",
      "name": "Bar chart",
      "version": ""
    },
    {
      "type": "datasource",
      "id": "elasticsearch",
      "name": "Elasticsearch",
      "version": "1.0.0"
    },
    {
      "type": "grafana",
      "id": "grafana",
      "name": "Grafana",
      "version": "10.3.1"
    }
  ],
  "annotations": {
    "list": [
      {
        "builtIn": 1,
        "datasource": {
          "type": "grafana",
          "uid": "-- Grafana --"
        },
        "enable": true,
        "hide": true,
        "iconColor": "rgba(0, 211, 255, 1)",
        "name": "Annotations & Alerts",
        "type": "dashboard"
      }
    ]
  },
  "description": "Sample dashboard with different panels to visualize opened and closed tickets on different time ranges.\n\nAs per\nhttps://gist.not-enough.coffee/MrGeneration/a38ae45faad5438a8e2d2ba07122f1c9\n\nvia YouTube\nhttps://www.youtube.com/@that_helpdesk_guy",
  "editable": true,
  "fiscalYearStartMonth": 0,
  "graphTooltip": 0,
  "id": null,
  "links": [],
  "liveNow": false,
  "panels": [
    {
      "datasource": {
        "type": "datasource",
        "uid": "-- Mixed --"
      },
      "fieldConfig": {
        "defaults": {
          "color": {
            "mode": "palette-classic"
          },
          "custom": {
            "axisBorderShow": false,
            "axisCenteredZero": false,
            "axisColorMode": "text",
            "axisLabel": "",
            "axisPlacement": "auto",
            "fillOpacity": 80,
            "gradientMode": "hue",
            "hideFrom": {
              "legend": false,
              "tooltip": false,
              "viz": false
            },
            "lineWidth": 1,
            "scaleDistribution": {
              "type": "linear"
            },
            "thresholdsStyle": {
              "mode": "off"
            }
          },
          "mappings": [],
          "thresholds": {
            "mode": "absolute",
            "steps": [
              {
                "color": "green",
                "value": null
              },
              {
                "color": "red",
                "value": 80
              }
            ]
          },
          "unitScale": true
        },
        "overrides": [
          {
            "matcher": {
              "id": "byName",
              "options": "created"
            },
            "properties": [
              {
                "id": "color",
                "value": {
                  "fixedColor": "semi-dark-red",
                  "mode": "fixed"
                }
              }
            ]
          },
          {
            "matcher": {
              "id": "byName",
              "options": "closed"
            },
            "properties": [
              {
                "id": "color",
                "value": {
                  "fixedColor": "semi-dark-green",
                  "mode": "fixed"
                }
              }
            ]
          }
        ]
      },
      "gridPos": {
        "h": 10,
        "w": 24,
        "x": 0,
        "y": 0
      },
      "hideTimeOverride": false,
      "id": 2,
      "interval": "1d",
      "options": {
        "barRadius": 0,
        "barWidth": 0.97,
        "fullHighlight": false,
        "groupWidth": 0.7,
        "legend": {
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          "displayMode": "list",
          "placement": "bottom",
          "showLegend": true
        },
        "orientation": "auto",
        "showValue": "auto",
        "stacking": "none",
        "tooltip": {
          "mode": "single",
          "sort": "none"
        },
        "xTickLabelRotation": 0,
        "xTickLabelSpacing": 0
      },
      "targets": [
        {
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          "bucketAggs": [
            {
              "field": "created_at",
              "id": "2",
              "settings": {
                "interval": "auto"
              },
              "type": "date_histogram"
            }
          ],
          "datasource": {
            "type": "elasticsearch",
            "uid": "${DS_ES_- TICKETS BY CREATED_AT}"
          },
          "metrics": [
            {
              "id": "1",
              "type": "count"
            }
          ],
          "query": "",
          "refId": "A",
          "timeField": "created_at"
        },
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            {
              "field": "close_at",
              "id": "2",
              "settings": {
                "interval": "auto"
              },
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            }
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          "datasource": {
            "type": "elasticsearch",
            "uid": "${DS_ES_- TICKETS BY CLOSED_AT}"
          },
          "hide": false,
          "metrics": [
            {
              "id": "1",
              "type": "count"
            }
          ],
          "query": "",
          "refId": "B",
          "timeField": "close_at"
        }
      ],
      "timeFrom": "now-14d",
      "title": "Created vs Closed by day",
      "transformations": [
        {
          "id": "joinByField",
          "options": {
            "byField": "Time",
            "mode": "outer"
          }
        },
        {
          "id": "formatTime",
          "options": {
            "outputFormat": "DD.MM.YY",
            "timeField": "Time",
            "timezone": "browser",
            "useTimezone": true
          }
        }
      ],
      "type": "barchart"
    },
    {
      "datasource": {
        "type": "datasource",
        "uid": "-- Mixed --"
      },
      "fieldConfig": {
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            "mode": "palette-classic"
          },
          "custom": {
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            "axisCenteredZero": false,
            "axisColorMode": "text",
            "axisLabel": "",
            "axisPlacement": "auto",
            "fillOpacity": 80,
            "gradientMode": "hue",
            "hideFrom": {
              "legend": false,
              "tooltip": false,
              "viz": false
            },
            "lineWidth": 1,
            "scaleDistribution": {
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            },
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              "mode": "off"
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                "color": "green",
                "value": null
              },
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                "color": "red",
                "value": 80
              }
            ]
          },
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        },
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              "options": "created"
            },
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                "value": {
                  "fixedColor": "semi-dark-red",
                  "mode": "fixed"
                }
              }
            ]
          },
          {
            "matcher": {
              "id": "byName",
              "options": "closed"
            },
            "properties": [
              {
                "id": "color",
                "value": {
                  "fixedColor": "semi-dark-green",
                  "mode": "fixed"
                }
              }
            ]
          }
        ]
      },
      "gridPos": {
        "h": 13,
        "w": 24,
        "x": 0,
        "y": 10
      },
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      "id": 3,
      "interval": "1M",
      "options": {
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        "groupWidth": 0.7,
        "legend": {
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        "stacking": "none",
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          "sort": "none"
        },
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        "xTickLabelSpacing": 0
      },
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              "settings": {
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              },
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          ],
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            "uid": "${DS_ES_- TICKETS BY CREATED_AT}"
          },
          "metrics": [
            {
              "id": "1",
              "type": "count"
            }
          ],
          "query": "",
          "refId": "A",
          "timeField": "created_at"
        },
        {
          "alias": "closed",
          "bucketAggs": [
            {
              "field": "close_at",
              "id": "2",
              "settings": {
                "interval": "auto"
              },
              "type": "date_histogram"
            }
          ],
          "datasource": {
            "type": "elasticsearch",
            "uid": "${DS_ES_- TICKETS BY CLOSED_AT}"
          },
          "hide": false,
          "metrics": [
            {
              "id": "1",
              "type": "count"
            }
          ],
          "query": "",
          "refId": "B",
          "timeField": "close_at"
        }
      ],
      "timeFrom": "now-1y",
      "title": "Created vs Closed by month",
      "transformations": [
        {
          "id": "joinByField",
          "options": {
            "byField": "Time",
            "mode": "outer"
          }
        },
        {
          "id": "formatTime",
          "options": {
            "outputFormat": "MM/YYYY",
            "timeField": "Time",
            "timezone": "browser",
            "useTimezone": true
          }
        }
      ],
      "type": "barchart"
    },
    {
      "datasource": {
        "type": "datasource",
        "uid": "-- Mixed --"
      },
      "fieldConfig": {
        "defaults": {
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            "mode": "palette-classic"
          },
          "custom": {
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            "axisCenteredZero": false,
            "axisColorMode": "text",
            "axisLabel": "",
            "axisPlacement": "auto",
            "fillOpacity": 80,
            "gradientMode": "hue",
            "hideFrom": {
              "legend": false,
              "tooltip": false,
              "viz": false
            },
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            "scaleDistribution": {
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            "thresholdsStyle": {
              "mode": "off"
            }
          },
          "mappings": [],
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                "value": null
              },
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                "color": "red",
                "value": 80
              }
            ]
          },
          "unitScale": true
        },
        "overrides": [
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            "matcher": {
              "id": "byName",
              "options": "created"
            },
            "properties": [
              {
                "id": "color",
                "value": {
                  "fixedColor": "semi-dark-red",
                  "mode": "fixed"
                }
              }
            ]
          },
          {
            "matcher": {
              "id": "byName",
              "options": "closed"
            },
            "properties": [
              {
                "id": "color",
                "value": {
                  "fixedColor": "semi-dark-green",
                  "mode": "fixed"
                }
              }
            ]
          }
        ]
      },
      "gridPos": {
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        "w": 24,
        "x": 0,
        "y": 23
      },
      "hideTimeOverride": false,
      "id": 4,
      "interval": "1w",
      "options": {
        "barRadius": 0,
        "barWidth": 0.97,
        "fullHighlight": false,
        "groupWidth": 0.7,
        "legend": {
          "calcs": [],
          "displayMode": "list",
          "placement": "bottom",
          "showLegend": true
        },
        "orientation": "auto",
        "showValue": "auto",
        "stacking": "none",
        "tooltip": {
          "mode": "single",
          "sort": "none"
        },
        "xTickLabelRotation": 0,
        "xTickLabelSpacing": 0
      },
      "targets": [
        {
          "alias": "created",
          "bucketAggs": [
            {
              "field": "created_at",
              "id": "2",
              "settings": {
                "interval": "auto"
              },
              "type": "date_histogram"
            }
          ],
          "datasource": {
            "type": "elasticsearch",
            "uid": "${DS_ES_- TICKETS BY CREATED_AT}"
          },
          "metrics": [
            {
              "id": "1",
              "type": "count"
            }
          ],
          "query": "",
          "refId": "A",
          "timeField": "created_at"
        },
        {
          "alias": "closed",
          "bucketAggs": [
            {
              "field": "close_at",
              "id": "2",
              "settings": {
                "interval": "auto"
              },
              "type": "date_histogram"
            }
          ],
          "datasource": {
            "type": "elasticsearch",
            "uid": "${DS_ES_- TICKETS BY CLOSED_AT}"
          },
          "hide": false,
          "metrics": [
            {
              "id": "1",
              "type": "count"
            }
          ],
          "query": "",
          "refId": "B",
          "timeField": "close_at"
        }
      ],
      "timeFrom": "now-1y",
      "title": "Created vs Closed by week",
      "transformations": [
        {
          "id": "joinByField",
          "options": {
            "byField": "Time",
            "mode": "outer"
          }
        },
        {
          "id": "formatTime",
          "options": {
            "outputFormat": "ww/YY",
            "timeField": "Time",
            "timezone": "browser",
            "useTimezone": true
          }
        }
      ],
      "type": "barchart"
    }
  ],
  "refresh": "",
  "schemaVersion": 39,
  "tags": [],
  "templating": {
    "list": []
  },
  "time": {
    "from": "now-7d",
    "to": "now"
  },
  "timepicker": {},
  "timezone": "",
  "title": "Created vs Closed Tickets",
  "uid": "f299f37a-5824-454a-8bca-99f44d9f1e00",
  "version": 5,
  "weekStart": ""
}            "axisBorderShow": false,
            "axisCenteredZero": false,
            "axisColorMode": "text",
            "axisLabel": "",
            "axisPlacement": "auto",
            "fillOpacity": 80,
            "gradientMode": "hue",
            "hideFrom": {
              "legend": false,
              "tooltip": false,
              "viz": false
            },
            "lineWidth": 1,
            "scaleDistribution": {
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            "thresholdsStyle": {
              "mode": "off"
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          "thresholds": {
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                "value": null
              },
              {
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                "value": 80
              }
            ]
          },
          "unitScale": true
        },
        "overrides": [
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              "id": "byName",
              "options": "created"
            },
            "properties": [
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                "value": {
                  "fixedColor": "semi-dark-red",
                  "mode": "fixed"
                }
              }
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          },
          {
            "matcher": {
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              "options": "closed"
            },
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        "x": 0,
        "y": 0
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        "groupWidth": 0.7,
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          "displayMode": "list",
          "placement": "bottom",
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        "orientation": "auto",
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              "settings": {
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              "type": "count"
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          "refId": "A",
          "timeField": "created_at"
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          "timeField": "close_at"
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      ],
      "timeFrom": "now-14d",
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      "datasource": {
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        "uid": "-- Mixed --"
      },
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            "axisLabel": "",
            "axisPlacement": "auto",
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                  "mode": "fixed"
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              "options": "closed"
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        "x": 0,
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        "barWidth": 0.97,
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          "refId": "A",
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            }
          ],
          "query": "",
          "refId": "B",
          "timeField": "close_at"
        }
      ],
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      "title": "Created vs Closed by month",
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          "options": {
            "byField": "Time",
            "mode": "outer"
          }
        },
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